Terms & Conditions

Please read my T&C’s carefully before purchasing, by purchasing with Painting With Diamonds also known as PWD you’re agreeing to these terms and conditions. These terms and conditions apply to the use of this website/page/group and by accessing this website/page/group and/or placing an order you agree to be bound by the terms and conditions set out here. If you do not agree to be bound by these terms and conditions you may not use or access this website/page/group.

These terms and conditions abide by GDPR General Data Protection Regulation March 2018. You are welcome to print or store these terms for your own records.

PWD owns the copyright, trademarks and other intellectual property rights in all material and content on this page/group, which you may use, download, copy, publish, transmit or otherwise make available by any other means only for your own personal, non–commercial use. Any other use or reproduction of the material or content is strictly prohibited. You may not create any link to this website/page/group without prior written consent, nor may you restrict or inhibit the use or enjoyment of it by anyone else.

While we will use reasonable endeavours to verify the accuracy of any information we place on PWD website/page/group, we make no warranties, whether express or implied in relation to its accuracy. This website, page and group contain material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice which forms part of these terms and conditions. Occasionally this Page/group may also include links to other Businesses. These links are provided for your convenience to provide further information. They do not signify that we endorse the page, group or website(s). We have no responsibility for the content of the linked page, group or website(s). Wherever the term “Working Days or Hours” is featured, this excludes bank holidays, weekends and public holidays such as Christmas. Any holiday times will be clearly displayed on the homepage. When you place an order with PWD you will be sent an order confirmation detailing your order, this is giving you ample opportunity to correct any possible errors (such as incorrect size or colour).

Should you have any complaints, please send them to the contact information detailed at the bottom of this document. These terms and conditions apply to all transactions on this site. They do not affect your statutory rights.

Prices

Prices are subject to change but are correct at time of posting. Any glitches, errors or typos are not required to be honoured. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you as soon as possible by e-mail. This will be to inform you of the correct price of the goods and to ask you if you wish to continue with the order at the amended price, or to cancel the order altogether. Any special offers will have a clearly displayed end date.

Payment

Stripe is our main payment method – you can pay by card through that system. To pay by card, you don’t need to have an account to purchase. Please ensure the address stated on your account is the address you’d like your order delivered to, if it’s not, please specify in writing within 2 days of placing your order. All product prices and delivery charges are shown in UK pounds sterling.
Any contract for purchases made through the website will be with PWD only. PWD must receive payment of the whole of the price for the goods that you order before your order can be accepted, and the contract formed.

Shipping

All orders are posted within 3-4 working weeks, or as stated on individual items for pre-order items.
Postage for all orders is charged at cost. All items will be posted via Royal Mail tracked service or UPS Courier.
It is Royal Mail’s policy in the UK to sometimes leave packages with a neighbour should you be out when delivery is attempted, they may also leave it in a safe place or return to the sorting office. There will be a red card left in these cases. Should your order not arrive, please contact PWD. We will endeavour to resolve the issue where possible, Either with a replacement product or full refund after 30 days have lapsed and the parcel is deemed lost.

Customs – All Import Duty, VAT, or Other Taxes Outside of the UK are the responsibility of the customer.
Customers with shipping addresses outside of the UK are solely responsible for all duties, import taxes and brokerage fees. These are not included in the cost of shipping or handling of your order. Customs, duties, and taxes vary widely from country to country; please check with your local customs agency for details on estimated costs. Customs, duty, and taxes are non-refundable: so if you refuse a shipment because of unexpected import fees, the cost of the original shipping, any brokerage/customs/duty/taxes, and any return shipping charges will not be refunded. All delays and damages to packaging due to customs inspection in the country of the receiver are beyond our control, We will endeavour to do all we can to ensure your package arrives safely and in the condition, it is sent but ultimately any damage to the packaging is due to courier & customs handling.

Returns & Cancellations

We ensure all items that are posted to our customers are of the highest standard but if there is ever a need to return an item we do accept returns for a full refund on all items expect Customised items. Under The Consumer Contract Regulations, your right to cancel begins from the moment you place your order, up to 14 working days after receiving your order. Your right to cancel is unconditional. You can return an item for any reason such as faulty, not as described, not fit for purpose, you’ve changed your mind and more. If you wish to return an item, please notify us in writing using the following model cancellation form (email is fine). We will then process your return. To:

Samantha Groves,
11 Daisy Bank Avenue,
Swinton,
Pendlebury,
Manchester, M27 5FU
info@paintingwithdiamonds.co.uk


I/We [*] hereby give notice that I/We [*] cancel my/our [*] contract of sale of the following goods [*]/ for the supply of the following service [*],
Ordered on [*]/ received on [*],
Name of customer(s),
Address of customer(s),
Signature of customer(s) (only if this form is notified on paper),
Date

*Delete as appropriate.


We would be grateful if you would return your items via recorded or tracked post, this is for your peace of mind, and ours. This is not a requirement of law, this is a courtesy request. Items marked as being reduced for having a defect, damage or any other reason will be exempt from the returns policy. Return postage will be paid by the customer if the order is no longer wanted. If the reason for the return is our responsibility return postage will be paid by PWD.

Returning Custom Items

Custom made items are exempt from The Consumer Contract Regulations – the only exception being is if they’re faulty, not as described, not fit for purpose or any other fault of It In this case, please refer to the returns section of this document.

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